Shipping policy

Shipping & Returns 

At Lucy Lou’s Designer Children’s Boutique, we want you to be completely happy with your purchase. Please read our shipping and returns policy carefully. 

Returns 

UK Orders: Must be returned within 14 days of delivery.

All return items must: 

  • Be in brand new condition, showing no signs of wear 

  • Have all garment tags attached 

  • Be returned in their original packaging 

Hygiene Notice: We do not accept returns on socks, tights, bottles, dummies, or swimwear. 

Shoes: Must be returned in their original, undamaged box (the box is considered part of the item). Please do not use the shoe box as protective packaging. 

We cannot accept items that have been washed incorrectly. Please check washing instructions before handling garments. 

Sale Items: Refunds or exchanges are not offered on sale items. 

Non-qualifying returns will be held until payment has been made for their return. 

 

Returning for an Exchange 

We are happy to exchange any item for a different size or product. 

  1. Contact us first to confirm availability. 

  1. There may be an additional charge for larger items, which will be displayed on the website. 

  1. We can hold your requested items while we await your returned items. 

  1. Postage for the first exchange per order is free unless the exchange items are unusually heavy or large, in which case we will notify you of any shipping costs in advance. 

  1. Exchanges are sent via standard delivery only. Express shipping can be arranged at an additional cost. 

 

Returning for a Refund 

Refunds will be credited to the original purchaser’s credit/debit card or PayPal account, minus any original postage costs. 

  • Please allow up to 5 working days from receipt of returned goods for processing. 

  • Refunds to credit/debit cards may take an additional 2–3 working days to appear on your statement. 

 

Return Address 

Please return all items to: 

Lucy Lou’s Designer Children’s Boutique 
112 County Road 
Liverpool 
L4 3QW 

You are responsible for the safe return of your items and any shipping costs. We recommend using a recorded delivery service (e.g., Royal Mail Recorded Delivery). Lucy Lou’s Designer Children’s Boutique is not responsible for lost or delayed parcels. Shipping costs will only be reimbursed in the case of damaged, faulty, or incorrectly supplied goods. 

 

Shipping 

Delivery prices and times are estimates based on average parcels up to 2kg. Larger or heavier items (e.g., shoes, coats) may incur an additional shipping charge. If applicable, we will notify you before processing your order. 

 

Dispatch Times 

  • Orders are dispatched Monday to Friday, excluding bank holidays. 

  • Orders placed before 12pm are dispatched the same day. 

  • Orders placed after 12pm are dispatched the following working day. 

During busy periods, dispatch for: 

  • Standard Delivery (UK) 

  • Royal Mail (Europe & International) 

may take an additional 1–3 days. 

 

Delivery Costs 

  • UK Standard Delivery: £4.99 (up to 3 working days) 

  • UK Next Day Delivery: from £5.99 (1 to 2 working days)

  • Free Standard Shipping: Orders over £100

  • Express Delivery: Available to many destinations (see Shipping section for details) 

Please note that delivery times are estimates and cannot be guaranteed due to circumstances outside our control. 

 

Contact Us 

If you have any questions about shipping or returns, please contact us: 

  • Phone: 0151 281 9053